info@amsolutions360.com
Based in Lahore, Punjab, Pakistan
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Hire Me!Empowering Your Business with Scalable SaaS Solutions
With a Bachelor’s in Business Administration, specializing in Human Resources, Strategic
Management, and E-commerce, I bring a versatile approach to solving complex business
challenges. My hands-on experience spans SaaS-based platform marketing, procurement,
client success management, and human resources along with custom tailored solutions for
your online presence you just need to see the magic run.
I’ve streamlined operations for various global known small-medium-large-enterprise
companies and startups alike. Let’s transform your business processes into powerful
competitive advantages.
10+
Years of
Experience
500+
Clients and
startups
Optimizing Business Processes for the Digital Age
Bridging Technology and Business Efficiency
With over a decade of professional experience in project management, business plan design,
e-commerce, client success onboarding, and enterprise software solutions, I specialize in
bridging the gap between technology and business efficiency. My expertise includes:
- End-to-End Workforce Management Systems: Reduced operational costs by 30%+ for enterprise clients.
- SaaS Implementations: Seamless deployment of CRM, ERP, and management platforms like Salesforce and Zendesk.
- Digital Transformation Projects: Enhanced workflow automation by 50% in sectors like telecom, healthcare, and logistics.
- Enterprise Account Management: Focused on long-term partnerships with ROI-driven solutions.
- AI-Driven Digital Transformation Solutions: Delivering tailored strategies that drive growth and success across sophisticated enterprise accounts.
Career Highlights & Certifications
With over a decade of experience, I bridge the gap between technology and business efficiency. My expertise includes:
Education & Certifications
Professional Experience
Delivered SaaS-based workforce management tools to 20+ enterprise clients, reducing manual processes by 60%.
Oversaw digital transformation projects for telecom giants, achieving 95% client retention.
Oversaw digital transformation projects for telecom giants, achieving 95% client retention.
Core Competencies
Delivered SaaS-based workforce management tools to 20+ enterprise clients, reducing manual processes by 60%.
Oversaw digital transformation projects for telecom giants, achieving 95% client retention.
Tailored Solutions for Scalable Growth
Workforce Management (WFM)
Custom scheduling, real-time analytics, and labor optimization designed for contact centers and enterprises to enhance productivity and reduce costs.
Website Design & Project Management
End-to-end management of website projects, from initial UI/UX research to development and deployment, ensuring smooth execution and on- time delivery.
Digital Transformation Consulting
Driving process automation, legacy system modernization, and effective change management to future-proof businesses.
Website Design & Development Management
Overseeing the design and development process, aligning brand identity with modern aesthetics, optimizing for SEO, and ensuring responsive, high-performing websites.
SaaS Implementation & Integration
Complete deployment and integration of leading platforms like Salesforce, ServiceNow, and Zoho for CRM, ERP, and helpdesk operations.
Quality Management Systems (QA)
Implementing ISO compliance audits, KPI dashboards, and continuous improvement frameworks to ensure operational excellence.
Graphics Design & Branding Management
Creating visually compelling designs that strengthen brand identity, enhance engagement, and ensure consistency across digital and print platforms.
I thrive in dynamic environments, fostering collaboration, identifying growth opportunities,
and driving results. My passion lies in enhancing client satisfaction, streamlining processes,
and helping businesses achieve their goals through innovative solutions.
Key Strengths & Expertise
Comprehensive Experience
Tools: Calabrio, NICE WFM, Verint
SaaS Platforms
Salesforce, Zoho, ServiceNow
Quality Management
Qualtrics, Tableau (analytics)
Process Automation
UiPath, Zapier
Aneeb Ahmad Malik’s Resume | Workforce Optimization & SaaS Specialist
Key Strengths & Expertise
Comprehensive Experience
A 360-degree thinker with a strong background in project management, brand development,
sales, and marketing management.
Client-Centric Approach
Passionate about client support, actively integrating feedback to refine processes, enhance
satisfaction, and foster long-term partnerships.
Sales
Leadership
Proven track record in achieving strategic deal wins, managing complex sales opportunities, and delivering impactful product demonstrations and Proof of Concepts (POCs).
Technical Proficiency
Skilled in CRM and WFM tools like Keap, monday.com, HubSpot, Salesforce, and Zendesk. Experienced in Contact Center as a Service (CCaaS) and Customer Experience (CX) solutions.
Training & Mentorship
Adept at equipping teams to handle daily operations independently, ensuring smooth
transitions and enhanced efficiency.
Project & Product Management
Expert in leading teams, managing product lifecycles, and driving innovation with agile methodologies.
My mission is simple: to deliver excellence in customer service and business transformation. I
go beyond being a product expert to act as a trusted advisor, ensuring seamless onboarding,
precise installation processes, and personalized recommendations tailored to unique business
needs.
Top Skills
Product Management
HR Management
Account Management
Project Management
Teamwork
Communication
Web Development Management
SEO & Digital Marketing
My mission is simple: to deliver excellence in customer service and business transformation. I
go beyond being a product expert to act as a trusted advisor, ensuring seamless onboarding,
precise installation processes, and personalized recommendations tailored to unique business
needs.
Delivering Efficiency at Scale
Telecom Workforce Overhaul
Automated scheduling for 5,000+ agents, cutting labor costs by 25%.
Healthcare SaaS Integration
Migrated a hospital network to Salesforce CRM, improving patient data accuracy by 40%.
Retail Quality Management System
Reduced compliance risks by 60% for a global retail chain.
Portfolio | Enterprise SaaS & Workforce Management Projects
Ready to Optimize Your Business?
Let’s discuss custom solutions for your enterprise:
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Contact Aneeb Malik | Enterprise Solutions Consultant